At Vibrant Techgear, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging with all accessories included.
Non-Returnable Items
Certain items may not be eligible for return, including products that are damaged due to misuse, mishandling, or normal wear and tear after delivery.
Return Process
To initiate a return, please contact us within the 7-day return period at [email protected] with your order details and reason for return. Once your request is approved, you will be provided with further instructions on how to return the item.
Inspection and Approval
Once we receive your returned item, it will be inspected within 3–5 business days. We will notify you regarding the approval or rejection of your return based on the condition of the product.
Refund Process
If your return is approved, your refund will be processed within 5–7 business days after inspection. Since we operate on a Cash on Delivery basis, refunds will be issued via bank transfer or another mutually agreed method.
Exchange Policy
If you receive a defective or damaged product, you may request an exchange within 48 hours of delivery. The replacement will be processed after verification of the issue.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [email protected]